FAQ

Q:  What does TopKit do?
A:  We offer a personalised service to create unique apparel and merchandise in small or large quantities for those individuals or teams who want to stand out from the crowd.

Q:  How do you do that?
A:  We respond to each client’s specific needs by developing designs and sourcing garments that fulfil their requirements.

Q:  Lots of people seem to offer customised apparel, what makes TopKit different?
A:  Customised apparel usually means you are buying a ‘template’ garment onto which your logo or image may be printed, embroidered or attached.  This means that you might bump into someone wearing the same garment as you, with just a different logo.
What we do is combine a specific garment or range of items with an original design that is uniquely ‘yours’.  Each item is produced individually and on demand so you can be confident that you will stand out from the crowd.

Q: Do you personalise garments and other merchandise?
A: Yes, that is an important aspect of what we offer – because each item is produced individually we can add names and other information specific to the person buying the item.

Q: Is there a minimum order to have my own design created?
A:  No, you can buy one only if you want but there may be some cost depending on the work that has to be done by our designer.

Q: Can I have a TopKit design put on an item or on a colour that is not currently available in the online shop?
 A:  Yes, we can be flexible.  If it is achievable, we can make that item available online for you to purchase.

Q: Will you provide items with my own designs?
A:  Yes, but we will reserve the right to advise you on changes if we think it might not work the best way for you.  We want you to look and feel great so we will take an interest in giving you that service and support.

Q: Do I have to collect the orders and money from colleagues/members before I place an order?
A:  No, we will finalise the details with you and then upload the items into our shop.  You simply direct everyone to the shop and we will look after the rest for you.

Q: How long will it take to get my items into the shop?
A:  Once we have a clear brief from you our designer will provide drafts of the designs to you within 7-10 working days.  As soon as you have approved the designs and the items we will upload the details into the shop within 3-5 working days.

Q: How long will people have to wait to get their items?
A:  We will despatch orders within 10 working days – often within 5 working days of receiving your order.  Because we use various processes to produce the range of items we offer, delivery times vary – for instance, if there is a high level of personalisation then it takes a little more time.
Items like tracksuits and jackets sometimes need to be ‘batched’ before orders can be fulfilled, particularly those that are manufactured to bespoke garment design.  Expected timing and arrangements for delivery are discussed with Clubs before items are made available to members, and those items with constraints are clearly identified online for individual buyers.

If you have a query that is not covered here, go to the contact page and please let us know…